Information on the ordering process
1. Company identity
When placing orders with our online shop, a contract comes into effect with:
Dr.-Ing. Carlo Heller
Fon +49 611 - 185 11 06
Fax +49 611 - 59 83 29
HR Wiesbaden District Court (Amtsgericht), Registration number: HRA 4752
Please direct questions about the order or complaints to contact persons at Helios as listed.
2. Conclusion of the contract
The contract is concluded once a confirmation has been sent to you by e-mail. By placing an order, you have provided us with a binding offer to conclude a contract with you. During the order process, step 3, „Check your order“, you have the opportunity to check all details provided (e.g. name, address, method of payment, ordered items etc.) and change them if necessary before submitting your order. The order takes place when you enter all details during the order process and finally, in step 4, you send the order form to us by clicking on the button “Send the order”. First we send a confirmation for the receipt of your order. We accept your contract offer (order) within two working days by sending an order confirmation. If you have provided your e-mail address, you will also receive an order confirmation, including all data entered, via e-mail.
For customers in Germany or within the European Union, the prices quoted include value added tax and postal charges.
For customers outside the European Union, the prices do not include German VAT. Instead, the locally valid import sales tax is payable on receipt of goods. In certain circumstances, import duty is payable. For Switzerland, no duty is charged, since our products are manufactured in the European Union and are therefore treated preferentially. Outside the European Union, postal charges are due, for details please refer to the next section ”Payment and delivery conditions”.
4. Payment and delivery conditions
German customers can choose between payment by bank transfer in advance with a 3% discount or pay the invoice within two weeks without deduction or by PayPal or credit card.
For customers outside Germany, the pre-payment options by bank transfer with 3% discount or by PayPal or credit card are available. When you choose the pre-payment option by bank transfer, we will provide our bank details in the order confirmation and dispatch the goods on receipt of payment.
Our products are usually dispatched via DPD or registered post with Deutsche Post or DHL and fully insured. There are no shipping and handling charges for delivery within Germany or the European Union or Switzerland as long as the amount is more than 99 Euro.
Outside the EU and Switzerland you have the choice of registered post ensured (up to 2kg) and DHL parcel service (up to 31.5kg).
The shipping costs are listed in the following tables:
Shipping within Germany, European Union and Switzerland by parcel service up to 31.5 kg
|up to 99 EURO||> 99 EURO|
|European Union||9.90 EURO||free|
Shipping worldwide by registered post ensured up to 2kg (only outside European Union and Switzerland)
|up to 0.5 kg||>0.5kg - 1kg||>1kg - 2kg|
|Worldwide outside EU and Switzerland||9.90 EURO||14.90 EURO||24.90 EURO|
Shipping worldwide by DHL up to 31.5kg (only outside European Union and Switzerland)
|up to 5kg||>5kg -10kg||>10kg - 20kg||>20kg - 31.5kg|
|Europe outside EU and Switzerland||32.00 EURO||37.00 EURO||52.00 EURO||57.00 EURO|
|North America, North Afrika, Near East||37.00 EURO||50.00 EURO||71.00 EURO||93.00 EURO|
|Rest of the world||43.00 EURO||60.00 EURO||94.00 EURO||125.00 EURO|
5. Return policy
You can return the goods received without stating a reason within two weeks of purchase by return shipment. The approval period begins after receiving this notice in text form (i.e. as a letter, fax or e-mail), however not before the customer’s receipt of goods or before fulfilment of our information obligations according to section 312c sub-section 2 of the BGB (German Civil Code) in connection with Part 1 sections 1, 2 and 4 BGB-InfoV (informational obligations in consumer contracts) as well as our obligations according to section 312e sub-section 1 paragraph 1 of the BGB relating to section 3 BGB-InfoV. For parcels not eligible for shipping (e.g. bulky goods), you can state your claim of return in text form. To meet the terms and conditions of return, the goods must be returned on time. Return of goods takes place at our cost and risk. The goods should be returned to:
Helios e. K.
Tel.: +49 (0)611 - 185 11 06
Fax: +49 (0)611 - 59 83 29
If you claim your right of return in text form, the goods will be picked up at your location. The right of withdrawal from the contract does not exist for goods as stated in section 312 d sub-section 4 BGB. Amongst others, these include: delivery of goods which have been manufactured to customer specifications or are clearly customised for the customer’s personal use. From our product range, this includes the HELIOS sundial, the wall sundials SCALA and VETRO and all sundials which are manufactured to order for the customer to match the geographic co-ordinates of his own location.
6. Consequences arising from return of goods
In the case of an effective return of goods purchased, each party shall return the services received and provide compensation for use (e.g. advantages of use) in full. If the goods have suffered from use, compensation for lost value may be claimed. This is not valid if the deterioration in the goods is solely due to opening for inspection purposes, as would be possible in a retail store. You can avoid your obligation of replacement value in the case of goods damaged by normal use by not using the product and avoiding any action which might cause loss of value thereof. Obligation for repayments must be fulfilled within 30 days. The repayment period starts for the purchaser from the day the goods are shipped or claim for return, for the vendor from the day goods are received.